Survey Accessibility Statement
This statement provides information relating to the online survey platform participants use to complete the Community and Engagement Survey.
On this page:
- Overview
- Accessible features of the survey interface
- General format of questions
- Features of our survey interface that are not fully accessible
- Reporting accessibility problems
Overview
The survey interface is run by Verian. We want as many people as possible to be able to complete our surveys with ease.
Beyond compliance, ensuring our online questionnaire is accessible to all users remains a fundamental principle for Verian. This commitment drives our ongoing efforts to enhance the user experience for everyone invited to participate in one of our surveys. We have designed our survey interfaces with accessibility in mind, taking into account best practice web accessibility guidance to ensure as many people as possible can take part.
We are committed to improving access to our surveys and routinely conduct accessibility audits of our survey screens and login pages. Our standard survey screens were accredited in June 2025 as compliant with WCAG 2.2 AA.
Verian Group: Survey Screens Accreditation | Digital Accessibility Centre
Where the Community and Engagement Survey diverges from the standard survey screens, known issues relating to accessibility are detailed below.
Accessible feature of the survey interface
Our survey interface includes the following accessibility features. Each of the following features meet WCAG2.2 A and AA compliance requirements.
General format of questions
- All question wording appears in plain black or blue text (#4051bc)
- Use of italics and underline are avoided.
- Response options are set up so that participants can select anywhere in the answer box or on the wording.
- Next and Back buttons are placed in the same position on every screen.
- Accessible designs for single, multi, numeric, open text and grid questions.
Features of our survey interface that are not fully accessible
- Any error banners that pop up when answering a question do not meet WCAG 2.2 AA standards, as they are not read out by a screen reader and the information is therefore unavailable to anyone using this type of software.
- Our scale questions do not pass WCAG 2.2 AA as the end of scale labels are not read out for screen readers.
Reporting accessibility problems
Both DCMS and Verian are always looking to improve the accessibility of our websites and survey questionnaires. If you find any problems not listed on this page, please contact us using the details below.
Email: cesurvey@veriangroup.com
Telephone number: 0800 158 2952
To help us quickly understand your difficulty, please mention 'accessibility' in your request. All constructive feedback regarding accessibility or usability is welcome and will be carefully considered. If you require a paper copy of the questionnaire, or any other alternative format, please get in touch using the email or telephone number above.
Preparation of this accessibility statement
This statement was prepared on 21/07/2025.